Learn About How to manage your policy with Keep Insurance Co

We've set up our business to empower you to manage your own policy through our member portal. This is where you can request changes to your policy, check your cover is adequate, request support for a claim and compare your policy with other products on the market.

But we also want you to get the right support at the right time. We understand the process can seem overwhelming so check out our help page where there are a couple of ways we've got you covered to get you covered.

While you can go directly to the insurer if you wish, we can help support you in any changes you want to make through our member area.

Simply log into your account. Select review my cover and the policy you want to make the change to. The system will walk you through any legalities required and submit your changes to us.

We will then generate a quote for the changes you have requested. Once you have confirmed you are happy with that quote we will go ahead and request the update on your behalf.

If you have any question, comments or complaints about Keep Insurance Co you can contact us through the website or email us at admin@keepinsuranceco.com.au.

You will receive immediate acknowledgement of your complaint, and we endeavour to get back to any customers within a 24-hour period. Wherever possible, we will contact you directly via phone or email to resolve the complaint on the spot.

If you have a complaint about the insurer you can let us know and we can raise this on your behalf. However, the official 'clock' for resolving your issue will only start once the insurer has received the complaint.

You can download a copy of the PDS from the insurer site and you will receive your policy terms directly from the insurer. However, if you need copies we can access those for you. Simply request through our contact us page.