Learn About Understanding the ID check process

In order to provide you with financial services, we have an obligation under the Anti Money Laundering (AML) and Terrorism Act to check your identity when you apply for a financial service, including managing or buying an insurance policy.

The Australian government has set up a small number of companies who can provide document verification services by running identify details against government databases. The companies are highly screened, thoroughly vetted, and comply with the highest data security standards. Using these services means we do not need our customers to copy and send sensitive documents over the internet. To find out more about this service, please refer to Document Verification Service.

We use one of these companies, Data Zoo, to provide our document verification service. To find out more about this provider, go to Data Zoo.

We place a high significance on proactively protecting your data. We have ongoing security monitoring of our website, encryption in transit and at rest, and all systems that hold your data are protected with multifactor authentication and need to know access. We also place additional encryption and access controls on particularly sensitive fields.

As a financial services company we must comply with the Australian Privacy Principles and are obligated to report any breach. Check out our Privacy Policy for more information on how your data is collected and used.